An assumed to be good humoured middle aged woman with cellulitis comes into fast track and has the bad luck to get Dr. Kick ‘Em Out as her doctor just as I was leaving for a much deserved pee break. She was his patient less than 24 hours ago and was joking about how quickly he goes through patients – almost as if he kicks them out. She came back because she lost her prescription for antibiotics. She waits patiently for her turn and expresses her apologies for wasting the staff’s time. She didn’t waste anyone’s time. Stuff happens. Dr. Kick ‘Em Out writes an incomplete prescription and sends her on her merry way. By this time, I had returned from what could be considered one of the best pees of my life to find that the patient is nowhere to be found inside the fast track area but her chart loomed ominously on my desk. The doc tells me he has discharged the patient but will finish the chart later (snort – yeah right). Just then I receive a call from the in hospital pharmacy stating that the prescription was incomplete and the patient was on her way back to the emergency department. Instead of getting her re-registered, I thought I would get the doctor to finish writing her prescription and she could (once again) be on her merry way. Sure enough, I see the patient talking to the triage nurse and I bring her right back while I jokingly said, “I guess the doc kicked you out huh?” What followed was like an unsuspecting slap and left me wondering, ‘W. T. Effin. F’? She went on a 10 minute rant which included the following gems; “You have no right talking to me the way you just did! Is that ‘dark humour’*? Do you think your ‘dark humour’ is funny? Do you think that’s funny? You nurses are so cavalier about your attitudes to life and death, it’s disgusting! You’re a mean woman who deserves nothing less than to have your nursing license taken away and be publically shamed into learning how to speak to CUSTOMERS of the Canadian health care system! How dare YOU assume that the doctor would have kicked ME out? I’m a patient and I have rights which cannot be violated especially by the likes of an uncaring nurse like you! I’m going to be sending a letter of complaint to patient relations about your unseemly behaviour!” I wonder if he also gave her a script for Zyprexa.
*Each time she said dark humour, she used very dramatic finger quoties. I should have won an Oscar for being able to keep a straight face for those 10 minutes.
6 hours ago